Request support
Describe the problem, add photos and follow your request from first message to fix.
NOW IN EARLY ACCESS · PRIVATE UNTIL FULL RELEASE
IT support, built with vision.
One secure app to ask for help, keep an eye on your devices and get quick answers from the Vision AI assistant, backed by the Vision Tech team.
- Smart
- Stable
- Secure
THE APPIn early access
VISION AIComing next
ACCOUNTSInvite only
IT SUPPORTAvailable
WHAT IT DOES
Everything in one place.
Built by an IT support company, for people who just want their technology to work.
Device overview
See your registered devices, their health and storage at a glance.
Vision AI assistant
Ask questions in plain English by text or voice and get step-by-step help.
Simple guides
Clear how-tos for the problems people hit most, written without the jargon.
Updates & alerts
Know when your request moves on or when a device needs your attention.
Secure by design
Accounts created by Vision Tech, with two-step sign-in to keep your details yours.
APP PREVIEW
Take a look inside.
The app is built and in early access. These screens show how it looks and works, from signing in to tickets, guides and your account. The Vision AI screens show what is coming next. Details may still change as we listen to feedback.
Home: your status, quick actions and open requests.
VISION TECH● ONLINEHello, [NAME]
DEVICE STATUSAll devices healthy[N] devices monitored
Request supportAsk Vision AI
OPEN REQUESTS
[REQUEST TITLE][DEVICE] · updated [TIME]
In progressGuides
Devices
VISION TECH● ONLINEYour technology.
[N]DEVICES
[N]HEALTHY
[N]ATTENTION
[DEVICE NAME][TYPE] · checked [TIME]
[DEVICE NAME][TYPE] · checked [TIME]
VISION TECH● ONLINEHi, I'm Vision AI. What can I help with today?
[USER QUESTION]
[ASSISTANT ANSWER WITH STEPS]
Talk to a technician →
Type or speak…
VISION TECH● ONLINEWelcome back.
[USERNAME]
••••••••
2-STEP CODE
Sign in →
Accounts are created by Vision Tech.
HEALTH SCORERunning well[TYPE] · checked [TIME]
CPU[N]%
STORAGE[N]%
MEMORY[N]%
BATTERY[N]%
VISION TECH● ONLINEYour requests.
AllOpenIn progress
[REQUEST TITLE]#[ID] · [DEVICE]
In progress[REQUEST TITLE]#[ID] · [DEVICE]
Open[REQUEST TITLE]#[ID] · [DEVICE]
Waiting[TECHNICIAN MESSAGE]
[YOUR REPLY]
[PHOTO]
[TECHNICIAN MESSAGE]
Write a message…
VISION AI
Listening…“[WHAT YOU SAID]”
VISION TECH● ONLINESimple answers.
Search guides
FEATUREDHow to fix a slow computer[N] min read
[GUIDE TITLE]Wi-Fi · [N] min read
[GUIDE TITLE]Security · [N] min read
[GUIDE TITLE]Computer · [N] min read
[AB]
[FULL NAME][EMAIL ADDRESS]
Personal details
My devices
My tickets
SecurityPassword and 2-step
Settings
Dark mode
Ticket updates
Device alerts
Voice replies
Guides and news
HOW IT WORKS
Simple. Clear. Helpful.
- 1
Sign in securely
Use the account Vision Tech sets up for you, protected with a two-step code.
- 2
Say what's wrong
Send a support request or ask Vision AI for a quick, step-by-step answer.
- 3
Get it sorted
Follow progress in the app until your technology is back to normal.
YOUR WAY
Phone-style or full-size. You choose.
The app looks right on whatever you use. Pick the phone layout, the full-size layout, or let it decide for you.
Auto: the app picks the phone layout on phones and the full layout on computers.
TRY IT
Have a play.
Two quick demos of the kind of thing the app does. They use sample answers and made-up figures.
DEMO
Device health check
0
- Storage…
- Updates…
- Security…
- Battery…
- Wi-Fi…
Press the button to run a sample check.
DEMO
Ask Vision AI
Hi! Pick a question below to see the kind of answer Vision AI is designed to give.
Demo answers only. The real Vision AI is not switched on yet.
STAY SAFE
Two quick safety games.
Nothing here is stored or sent anywhere. It all runs in your browser.
TOOL
How strong is your password?
Try a made-up one, not your real password.
Type a password to test it. Nothing you type leaves this page.
GAME
Spot the scam
Message 1 of 5Score: 0
VISION AI
An assistant that explains, not confuses.
Vision AI is designed to answer customer questions, help work through IT problems step by step, and hand you to a real technician when it should.
- Text and voice
- Plain-English answers
- "Talk to a technician" at any point
Coming next. Vision AI is not switched on yet. The conversation on the right is an illustration, not a live assistant.
Vision AIExample conversation
FOR THE TEAM
One dashboard for Vision Tech.
Manage customers, tickets, devices, early access codes and account requests, all in one private, owner-only admin area. This view is an illustration with sample figures.
Overview+ Add widget
OPEN TICKETS[N]
DEVICES ONLINE[N]
NEED ATTENTION[N]
NEW ACCOUNTS[N]
TICKETS THIS WEEK
MonTueWedThuFriSatSun
INVITE A CUSTOMER
[EMAIL ADDRESS]
Send inviteNo open sign-up. Accounts are created by Vision Tech.
SECURITY
Smart. Stable. Secure.
Your devices and details matter, so the app is built around protection from day one.
Private, by invitation
No open sign-up. During early access you need an invitation or an early access code, and the admin area is locked to the owner only.
Two-step sign-in
A code from an authenticator app adds a second lock on every account.
Your data, kept private
Customer details are held in a protected database and shown only to the right person.
THE DETAILS
Small numbers that matter.
0character minimum for passwords
0before an invite link expires
0published policy pages
0payments taken in the app
ROADMAP
Where we are.
No promised dates yet. Here is the order things are happening in.
Design & buildScreens, branding, accounts, devices and support requests designed and built.
Accounts & devicesSecure sign-in and the device system.
Support requestsSend, track and resolve requests in-app.
Private early accessInvited people are trying the app and giving feedback.Now
Vision AIText chat first, then voice and the animated face.
Full releaseThe app opens up once it is ready.
WHAT'S NEW
Fresh from early access.
The latest things added to the app.
LATESTEarly access codesVision Tech can send a personal code. Use it to create an account and try the app for a few weeks.
LATESTRequest an accountNot got a code? Ask for an account and Vision Tech will review it.
NEWPhone-style or full-size viewChoose Auto, Mobile or Desktop, or switch from the button at the top of the app.
NEWInstall it like an appAdd the app to your phone or computer so it opens in its own window.
NEWAnnouncementsImportant notices, like planned maintenance, show at the top of the app.
EARLIERPrivate, locked-down adminOnly the owner can open the admin area. Nobody else can be made an admin.
EARLIERCore appSecure sign-in with two-step codes, devices, support requests, guides and notifications.
FAQ
Questions.
Is the app available yet?
It is now in early access, and private until full release. A small number of invited people are trying it. Everyone else can request access below.
How do I get an account?
Ask for an early access code (email admin@visiontech336.com) or use Request an account on the sign-in page. Vision Tech reviews each request, then sends you a code or an invitation.
Is the AI assistant a real person?
No. Vision AI is an automated assistant for quick answers and troubleshooting. You can always ask to be passed to a technician.
Which devices will it work with?
It works in the browser on phones, tablets and computers (Chrome, Edge, Safari and Firefox), and you can add it to your home screen or desktop to use it like an app.
Will it cost anything?
Early access is free to try and lasts a few weeks. We'll share any details before full release.
Want to try it?
The Vision Tech App is in early access and private until full release. Already have a code? Use "Log in with early access" on the sign-in page. Don't have one? Request an account and we'll be in touch.
Have an early access code? Enter it here and we'll take you to create your account.