Vision Tech App Terms of Use

These terms cover your use of the Vision Tech App (the "App"). They sit alongside our Terms of Service and Privacy Policy.

1. Early access

The App is being released first as an early-access version, by invitation only. Early access means features may change, be added or be removed, and you may find faults. Please tell us about problems. We may end or pause early access at any time, and will give notice where we reasonably can.

2. Your account

• Accounts are created by invitation. Invite links work once and expire after 7 days.
• Passwords must be at least 12 characters, and 2-step sign-in is required where the App asks for it.
• Keep your sign-in details and recovery codes private, and do not share your account.
• Tell us straight away if you think someone else has accessed your account.

3. What the App does

The App lets you list your devices, raise support requests, follow their progress and read help guides.

• Device status is set manually by our team. It reflects what we last checked, not live monitoring.
• Guides are general help in plain English and may not suit every situation. If in doubt, ask us.
• Any AI assistant is planned for a later phase and is not part of the first version.

4. Your content

You keep ownership of what you upload, such as photos. You give us permission to use it only to provide support. Please do not upload anything unlawful, or other people's private information without a good reason.

5. Acceptable use

Please follow our Acceptable Use Policy.

6. Availability

We aim to keep the App available but cannot promise it will be uninterrupted or error-free, especially during early access. Planned maintenance may happen.

7. Our liability

We provide the App with reasonable care and skill. Nothing limits liability that cannot legally be limited, including for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for loss that was not a foreseeable result of our breach, or for business losses.

8. Ending your account

You can ask us to close your account at any time. We may suspend or close accounts that break these terms or put others at risk.

9. Changes

We may update these terms. Continued use after an update means you accept it. Governing law: England and Wales.