Privacy Policy

This policy explains how Vision Tech ("we", "us") collects, uses and protects your personal information when you use our website, our IT support services and the Vision Tech App. We aim to keep it in plain English.

1. Who we are

We are Vision Tech, an independent IT support business run as a sole trader in the United Kingdom, and we are the "data controller" for the information described here. Contact us at admin@visiontech336.com.

2. What information we collect

• Account details: your name, email address and a securely scrambled (hashed) version of your password. We never store your password in readable form.
• Sign-in security: authenticator (2-step) setup data and recovery codes, and records of sign-in attempts such as time and IP address.
• Your devices: details you give us, such as device type, make, model, nickname and notes.
• Support requests: what you tell us about a problem, our replies, and any photos or files you choose to upload.
• Enquiries and customers: contact details, correspondence and service history.
• Payments: we do not currently take payments. If that changes, we will update this policy first and handle payment details through a payment provider rather than storing card details ourselves.
• Website and technical data: our website does not use analytics or advertising trackers. Our web host keeps standard server logs (such as IP address, pages requested and time) for security and troubleshooting.

3. How and why we use it

We do not sell your personal information and we do not use it for automated decisions that significantly affect you.

4. Who we share it with

We only share information where needed to run our service, with providers acting on our instructions, such as our web hosting and email provider (KNJ Network). We may also share information where the law requires it, or to protect people from harm. We do not sell your information.

5. Photos, files and remote access

Photos and files you upload to the app are private to you and our team. If we need to access your device remotely, we ask first. See our Remote Access Policy.

6. Transfers outside the UK

Our data is held by our hosting provider, KNJ Network. If your information is ever stored or processed outside the UK, we will make sure appropriate safeguards are in place, as UK data protection law requires.

7. How long we keep it

We keep information only as long as needed. See our Data Retention Policy for typical periods.

8. How we protect it

We use measures including strong password rules, 2-step sign-in (required for our administrators), encrypted connections, restricted access and activity logging. No system is perfectly secure, and we will tell you promptly if a breach affects you.

9. Your rights

Under UK data protection law you have the right to:

• be told how your data is used and ask for a copy of it
• have wrong information corrected
• ask us to erase your information, in some circumstances
• ask us to restrict or stop certain uses, and to object to uses based on legitimate interests
• ask for your data in a portable format, in some circumstances
• withdraw consent at any time

To use these rights, contact admin@visiontech336.com. We normally reply within one month and do not charge a fee.

10. Complaints

Please contact us first so we can try to put things right. You can also complain to the Information Commissioner's Office (ICO): ico.org.uk, helpline 0303 123 1113.

11. Children

Our services are not aimed at children under 16. If you think a child has given us information, contact us and we will delete it.

12. Changes

We may update this policy. We will post the new version here and, for important changes, tell you directly.