Refund and Cancellation Policy

This policy explains your cancellation and refund options. It does not affect your statutory rights.

1. Cancelling a booking

• Before work starts: you can cancel by email at any time at no cost.
• Missed appointments: we do not currently charge for missed appointments, but please let us know as early as you can.

2. Your 14-day right to cancel

If you buy services from us online, by phone or away from our premises, you normally have 14 days from agreeing the contract to cancel without giving a reason. If you ask us to start work during that period, you will pay for the work done up to the point you cancel. If we have fully completed the service within the 14 days at your request, the right to cancel may be lost where the law allows.

3. If something goes wrong

If a service is not carried out with reasonable care and skill, you are entitled to ask us to put it right (repeat the work) at no extra cost, or if that is not possible or done within a reasonable time, a price reduction, which can be up to a full refund. Contact us as soon as you can.

4. Goods we sell

We do not currently sell hardware or software. If that changes, we will set out our returns terms here. Your statutory rights to goods that are faulty or not as described always apply.

5. How refunds are paid

Refunds are paid within 14 days of us agreeing you are entitled to one, using the same method you paid with, unless you agree otherwise.

6. How to contact us

Contact: admin@visiontech336.com.