Echo Dot will not connect to Wi-Fi, or you need to change the Wi-Fi network
If your Echo cannot join your Wi-Fi, or you have a new router and need to move it to the new network, the fixes below usually work. Start with the simple ones.
Quick checks first
- Is the Wi-Fi working for your phone and other gadgets? If not, restart your router first.
- Unplug the Echo, wait 30 seconds and plug it back in.
- Move the Echo nearer to the router for now.
- Check the Wi-Fi password. It is case sensitive.
Echo devices work with standard Wi-Fi on 2.4 GHz or 5 GHz, but cannot connect to ad-hoc or peer-to-peer networks. A guest network or a hotel-style sign-in page can also cause trouble.
Changing the Wi-Fi network from the app
For most Echo speakers the steps are:
- Open the Alexa app and tap Devices.
- Select your Echo.
- Open Device Settings.
- Choose Change or remove a Wi-Fi network.
- Pick a network you have used before, or choose Join another Wi-Fi Network and follow the prompts.
The Echo needs to be switched on and nearby while you do this.
Echo Show and other screen devices
For Echo devices with a screen, you change Wi-Fi on the device itself. Swipe down from the top of the screen, tap the settings cog, and look for the Wi-Fi option. The exact wording depends on the model.
Still not connecting
If the light ring turns orange while trying to connect, that means it is in setup mode or trying to get online. A purple light during setup can point to a Wi-Fi problem. Try moving the router or Echo, or restart both.
When to get more help
If the Echo still will not connect after a router restart, there may be a router setting at fault, such as a security or access control feature. Please do not turn off security settings to get round it. Ask Vision Tech to check your router safely.