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BT, Sky, Virgin & EE routers

Light colours, restarts, Wi-Fi passwords and outages for UK providers. 20 guides in 4 sections.

Please note: this is independent guidance and Vision Tech is not affiliated with any broadband provider. Menus and apps change between models and software versions, so if your screen looks different, check the maker's own manual or help pages.

Download the BT, Sky, Virgin & EE routers handbook (PDF)

What the lights mean

BT, Sky, Virgin & EE routersEasyBT Smart Hub: what the light colours meanThe light on your BT Smart Hub tells you at a glance whether it is working.BT, Sky, Virgin & EE routersEasyEE Smart Hub: what the light colours meanEE Smart Hubs use one light on the front to show their status.BT, Sky, Virgin & EE routersEasyVirgin Media Hub 5: what the lights meanThe Virgin Media Hub 5 has a single light on the front, at the bottom right.BT, Sky, Virgin & EE routersEasySky router: what the hub lights meanSky routers are usually called a Sky Hub, and models differ, so check the label on yours.BT, Sky, Virgin & EE routersEasyPlusnet Hub: what the lights meanPlusnet supplies a Plusnet Hub (such as the Hub Two), and models change, so check the label on yours.BT, Sky, Virgin & EE routersEasyTalkTalk Wi-Fi Hub: what the lights meanThe TalkTalk Wi-Fi Hub shows its status with a coloured light.BT, Sky, Virgin & EE routersEasyVodafone Wi-Fi Hub: what the lights meanVodafone broadband hubs, such as the Vodafone Wi-Fi Hub, have a row of lights on the front.BT, Sky, Virgin & EE routersMediumOpenreach fibre modem (ONT): what the lights meanIf you have full fibre broadband, there may be a small white box on the wall called an Openreach modem or ONT.

Restart, reset & log in

BT, Sky, Virgin & EE routersEasyBT Smart Hub: restart or factory reset, which one?People often mix up restarting a router and factory resetting it.BT, Sky, Virgin & EE routersEasyVirgin Media Hub: no internet, what to doWhen the internet stops on a Virgin Media Hub, a few quick checks fix most problems.BT, Sky, Virgin & EE routersMediumEE Smart Hub: how to log in to the settings pageMost people never need to open their router's settings page, but you may need it to change the Wi-Fi password or see which devices are connected.BT, Sky, Virgin & EE routersMediumPlusnet Hub: how to restart it and log in safelyPlusnet supplies its own Hub, such as the Hub Two.

Wi-Fi name & password

BT, Sky, Virgin & EE routersEasySky router: how to change the Wi-Fi passwordChanging your Wi-Fi password stops old visitors, and anyone who has guessed it, from using your broadband.BT, Sky, Virgin & EE routersMediumBT Smart Hub: change Wi-Fi name and password with Hub ManagerYou can change the Wi-Fi name and password on a BT Smart Hub using BT's Hub Manager page in a web browser, or the BT app.BT, Sky, Virgin & EE routersMediumVirgin Media Hub: change Wi-Fi name and passwordVirgin Media Hubs let you change your Wi-Fi name and password from a web page or the Virgin Media Connect app.BT, Sky, Virgin & EE routersMediumTalkTalk router: restart, reset and Wi-Fi passwordHere is a plain guide to restarting your TalkTalk Wi-Fi Hub, when a reset is needed, and where to find your Wi-Fi password.

Outages, faults & switching

BT, Sky, Virgin & EE routersEasyHow to check if your broadband provider has an outageBefore you restart the router for the tenth time, check whether your provider already knows about a problem.BT, Sky, Virgin & EE routersMediumHow to report a broadband fault and when you need an engineerIf your broadband stops working and basic checks do not fix it, you will need to report a fault to your provider.BT, Sky, Virgin & EE routersEasyMoving house: broadband checklistMoving home is busy, and broadband is easy to forget.BT, Sky, Virgin & EE routersMediumSwitching broadband provider: One Touch Switch and setting up a new routerChanging broadband provider can feel daunting, but the process is meant to be simple.