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Wi-Fi, routers & broadband
Dropouts, slow speeds, no internet, extenders, mesh and router setup. 25 guides in 4 sections.
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No internet or dropping out
Wi-Fi keeps droppingWi-Fi that keeps dropping is frustrating, but the cause is usually the router, the distance from it, or something interfering with the signal.Connected to Wi-Fi but no internetIf your device says it is connected to Wi-Fi but websites will not load, the problem is usually between your router and the internet, not with your device.How to restart your router properlyRestarting your router fixes a surprising number of internet problems.What to do when your internet is downWhen the internet stops working it is frustrating, but the cause is often simple.Router lights explainedThe little lights on your router can tell you a lot about what is wrong.Broadband outages and compensation: what you can claimIf your broadband stops working, you may be owed money.DNS problems explainedDNS is like the internet's phone book.IP address conflicts and limited connectivitySometimes a device says it is connected to Wi-Fi but shows a message such as Limited connectivity or No internet.Smart devices will not join Wi-FiSmart plugs, bulbs, doorbells, cameras and many other gadgets can be fussy about joining Wi-Fi.Why a website works on mobile data but not on Wi-FiIt can be puzzling when a website or app works on your phone's mobile data but not on your home Wi-Fi.
Slow internet & Wi-Fi coverage
Slow internet at homeSlow internet at home can come from your broadband, your router, your Wi-Fi signal or too many devices at once.Where to put your router for the best Wi-FiWhere your router sits makes a bigger difference to your Wi-Fi than most people expect.Wi-Fi extenders, mesh and powerline explainedIf your Wi-Fi does not reach every room, there are three common fixes.2.4GHz, 5GHz and 6GHz Wi-Fi explained simplyModern routers send Wi-Fi on more than one set of frequencies, called bands.Slow Wi-Fi in one roomWhen Wi-Fi is fine in most of the house but poor in one room, the cause is almost always distance or something blocking the signal.How to run a broadband speed test properlyA speed test is a quick way to check what your broadband is delivering.Slow internet when everyone is home, and bufferbloatDoes your internet crawl in the evening when everyone is online?
Set-up, passwords & guests
How to connect a device to Wi-FiJoining a device to Wi-Fi takes a Wi-Fi name and a password.How to change your Wi-Fi name and password safelyChanging your Wi-Fi name and password is a good idea if you have shared it widely or it is still the original one from the router.How to find your Wi-Fi password on a phone or PCIf you have forgotten your Wi-Fi password, you may not need to reset anything.New router or new provider: day checklistA little preparation makes switching provider or setting up a new router much smoother.How to set up guest Wi-FiA guest network gives visitors internet access without giving them your main Wi-Fi password or letting them see your computers, printers and other devices.
Security, VPN & parental controls
Parental controls basicsParental controls help keep children away from content that is not suitable for them and let you set limits on screen time.How to secure your routerYour router is the front door to your home network.What is a VPN and do you need one?A VPN, or virtual private network, creates a protected tunnel for your internet traffic.
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