Home / Topics / Email & online accounts
Email & online accounts
Outlook, Gmail, Zoom, OneDrive, sign-in problems and sharing files. 29 guides in 5 sections.
Download the Email & online accounts handbook (PDF)
Sign-in & passwords
I cannot sign in to my emailNot being able to sign in to your email is worrying, but it is usually a typing slip, an old saved password or a locked account.Microsoft 365 sign-in problemsTrouble signing in to Microsoft 365 is common and usually fixable.Password managers: the basicsA password manager remembers all your passwords for you, so you only have to remember one strong password.What to do with old accounts you cannot get intoMost of us have old email or online accounts we have forgotten.
Email problems
My email storage is fullMost free email accounts have limited space, which is often shared with photos and files.How to stop spam emailsSpam is unwanted email, from adverts to scams.Outlook will not open or is stuck on loading profileWhen Outlook sits on "Loading profile" or will not open at all, the cause is often a small fault that a few simple steps can clear.Outlook is not receiving or sending emailsIf emails have stopped arriving or are stuck in your Outbox, the problem is usually a connection, a full mailbox or a setting.Why are my emails going to junk, and how to mark them as not junkEmail filters sometimes put genuine messages in Junk (also called Spam) by mistake.Why did my email bounce back? How to read the errorWhen an email bounces, you get an automatic reply, often titled "Undeliverable" or "Delivery Status Notification".What to do when an email attachment is too largeMost email providers limit attachments to a modest size, often somewhere around 20 to 25 MB in total.
Email set-up & everyday tips
How to set up your email on an iPhoneAdding your email to an iPhone only takes a few minutes.How to set up your email on an Android phoneAndroid phones usually come with the Gmail app, and this can also hold addresses from other providers such as Outlook.com or Yahoo.How to add an email account to OutlookOutlook on a computer can hold several email accounts at once.How to recall or undo a sent emailEveryone sends an email too soon at some point.How to set up an out-of-office replyAn out-of-office reply (also called an automatic reply) tells people you are away and when you will be back.How to create an email signatureAn email signature is the block of text that appears at the bottom of every message.Shared mailboxes: the basicsA shared mailbox is a single email address, such as info@ or accounts@, that several people can read and send from.
Meetings & video calls
Microsoft Teams: no sound or cameraWhen people cannot hear you, or you cannot see them, the cause is often a setting rather than a broken device.How to join a Microsoft Teams meetingYou can join a Teams meeting from a link in an email or calendar invitation.How to share your screen in Teams, Zoom or Google MeetSharing your screen lets others see what you see, which is helpful for presentations and for showing someone a problem.Zoom and Google Meet: the basics and common fixesZoom and Google Meet both let you join video calls from a link.
Files, storage & documents
Google storage full: Gmail, Drive and PhotosA free Google account comes with a set amount of storage shared across Gmail, Google Drive and Google Photos.OneDrive is not syncingOneDrive keeps your files in step between your computer and the cloud.Google Drive for desktop: the basicsGoogle Drive for desktop puts your Drive files on your computer, so you can open and save them like any other file.How to share files safely using links and permissionsSharing a link is quick, but it can also let the wrong people see your files.Word or Excel crashed: how to recover an unsaved fileWhen Word or Excel closes unexpectedly, your work is often not lost.Excel basics: freeze panes, adding up and filtersExcel can look intimidating, but a few simple tricks solve many everyday headaches.How to fill in or sign a PDFYou can complete most PDF forms and add a signature on your own computer or phone, without printing.
No guides match that. Try fewer words, or email us and we will help.